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Terms & Conditions that fit your account

Our Terms & Conditions spell out how your account works, what you can expect from deposits and withdrawals, and how we handle your data.

Clear withdrawal verification stepsDANA, OVO, GoPay and QRIS payment termsData retention and your privacy rights
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m6 jayatogel Terms & Conditions that fit your account
GET HELP WITH TERMS

How to reach us about your account or terms

Team online

Live chat support

Open your account Settings menu, tap Support, and start a chat. Our team responds during business hours every day and handles term questions, account holds, or payment disputes in real time.

Email escalation

Send account or terms questions to our email support address listed in your Account menu under Help. Email lets you attach screenshots or reference transaction IDs for withdrawal verification issues.

In-app account settings

Navigate to Account > Settings > Terms & Policy to review the latest version, download a copy, or submit a request to modify your account terms or data retention preferences.

PROTECTING YOUR DETAILS

How we handle your data and account security

Data encryption and storage

Your account details, payment history, and personal information are encrypted in transit and stored on secured servers. We retain deposit and withdrawal records for 24 months per local accounting standards, then archive older statements.

Cookie and tracking policies

We use cookies to keep you logged in, remember your game preferences, and prevent fraud. You can manage cookie settings in your browser; blocking them may limit account access or payment processing speed.

Payment security and verification

Every deposit via DANA, OVO, GoPay or QRIS triggers automated fraud checks. Large or unusual withdrawals may ask for identity verification — we'll email you a secure link to confirm your details before processing.

Account access and two-factor options

Your login is protected by username and password. You can enable optional two-factor authentication via your Account Security tab to add a PIN or app-based code for extra protection.

Requesting data changes or deletion

Contact our support team to update your email, phone, or banking details. Account deletion requests are processed within 14 days; your wallet must be zeroed and no open disputes pending.

Dispute resolution process

If you dispute a charge or withdrawal issue, submit a case through Account > Help > Disputes. We investigate within 5 business days and reply with findings and any refund or adjustment to your wallet.

Answers to your terms questions

When you open an account, you confirm you're of legal age (depends on local law), accept our terms, and agree to provide accurate information. Your login is personal and non-transferable. We reserve the right to suspend or close accounts that breach our rules, such as using VPNs or multiple accounts from the same location.

Deposits via DANA, OVO, GoPay and QRIS usually clear in under a minute and appear in your wallet immediately. Each method has its own bank fees (if any), which are shown at checkout. Minimum deposit amounts are set per method; check your payment screen for current limits and any promotional offers running that week.

Withdrawals are routed back to your original payment method. DANA, OVO, GoPay and QRIS transfers typically process within 1–3 business hours. Large withdrawals may trigger verification steps; we'll email you a link to confirm your identity. Once approved, funds are sent to your registered account.

We retain all account details, deposit and withdrawal records, and game history for 24 months. After that, older statements are archived but remain available by request. Personal data is deleted 12 months after account closure, unless local law requires longer retention for anti-fraud purposes.

Yes. Go to Account > Settings > Payment Methods to update your DANA, OVO, GoPay or QRIS account. Changes take effect on your next deposit. For personal details like email or phone, navigate to Account > Profile; large changes may ask for verification.

Submit a dispute via Account > Help > Disputes within 30 days of the transaction. Include your game session ID or transaction reference. Our team reviews the logs and your account activity within 5 business days and replies with findings. Refunds, if approved, go back to your wallet within 2–5 business hours.

Each person may hold one active account. Opening multiple accounts from the same device, network or payment method violates our terms and may trigger account suspension. If you've forgotten your password, use the password reset link on the login page instead of opening a new account.

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